Training for Call Centre Staff

Better training for Call Centre staff in order to deal with customer enquiries more effectively. The call staff would be able to offer advice at point of contact or advise customer if their complaint is not dealt with by the Council.


Why the contribution is important

It would save admin time and Council Officers time dealing with enquiries that could be dealt with at point of contact. Time=money , therefore money would be saved. In addition, as less enquiries would come through the system, the less pressure on an already limited resource. 

by costsaver on September 13, 2016 at 02:38PM

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